Privacy Policy

Who we are

Our website address is: http://www.naturalbeautyandhealth.co.uk.

What personal data we collect and why we collect it

Contact forms

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This tells us how many visitors come to the various parts of the website. The method of processing this information does not enable Google Analytics to identify anyone and we do not permit Google to try and find out the identities of visitors to our site.

Google Analytics only provides us with generalised “quantity” information such as how people visit each page on the website and how long they stay on a page. This information allows us to keep our website relevant and appealing to all customer and visitors.

Cookie namePurposeExpires
__utmaThis cookie is used to determine unique visitors to our site.2 years.
__utmb,This cookie is used to calculate the average length of time users spend on our site.30 minutes
__utmzThis cookie records information about how the page was reached (for example via a search engine result or a direct link).6 months.

 

Full details on the cookies set by Google Analytics are published on the Google website here.

This website uses Google Analytics to help analyse how our visitors use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. A different cookie is used for each website, and visitors are not tracked across multiple sites. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information may then be used to evaluate visitors’ use of the website and to compile statistical reports on website activity for The Crafty Kitten.

To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Who we share your data with

We can assure you that at no time do we rent, buy or sell mailing lists. This means with two exceptions, that we would never share or sell the data you have provided us with any other company for any purpose whatsoever.

The first exception to this is that we would, if requested provide information to the tax authorities to provide records of sales – we would only do this when legally required to do so however and it is not usual practice.

The second exception is that we provide our shipping or delivery partners with the delivery address, email and telephone number for any orders that you place with us that they are delivering. The sole purpose of doing this is to, obviously, facilitate the delivery of the order you have placed.

What Information Of Yours Do We Store?

In order to successfully take payments and deliver your purchases it is necessary to store the following information :

Billing Information:

The name and address of the person who is paying for the products

A telephone number

An email address

The date the purchase was made

The manner or method of the payment BUT NOT your credit/debit card details, bank details or PayPal details (these are stored by Paypal and we do not have access to that information).

All the details about the products you have ordered.

The shipping method you have chosen

Any special requests that you have made about your order

Shipping Information:

The name and address of the person who will be receiving the products

A telephone number

An email address

Any specific instructions or comments you may have made regarding the delivery

What do we do with this information?

Billing and/or Shipping Details:

From time to time we may have to call you on the number you have provided or email you to discuss the purchases you have made. If we do not get a response to the initial phone call we will then send you a text message asking you to contact us. This could be followed up with an email if we still have not heard from you.

Text messages and emails may also be used to inform you of the delivery status of your parcel. We might call you if we have received word from our shipping partner that they are having trouble delivering your parcel

Do We Share Your Information With Anyone Other Than Our Shipping Partners?

With the exception of the tax authorities mentioned at the top of this policy we will never share your information nor will we ever sell your information to anyone. We would never sell your data data.

How long do we retain your data

For users that create an account on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We store financial data for 7 years as this is a requirement of the tax authorities.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

xxxx

Additional information

How we protect your data

xxxx

What data breach procedures we have in place

xxxx

What third parties we receive data from

We may receive data from our payment processing service provider, this will be your contact details and confirmation of the payment.  We do do receive your payment details (card numbers etc).

What automated decision making and/or profiling we do with user data

xxxx

Industry regulatory disclosure requirements

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